Keeping you safe and informed
First and foremost, we at New Power TX hope that you and your family stay safe and healthy during the Coronavirus COVID-19 outbreak. The health and well-being of our community is our top concern. Rest assured, our customer care team is still here for
you and your energy needs. However, we are experiencing a higher volume of calls and we ask for your patience as we work hard to provide personalized assistance to everyone.
Remember, the fastest and easiest way to get answers is to access your online account. Make
a payment or review current bills, sign up for auto-pay, update your account information and monitor your daily usage from the comfort of your home.
New Power TX wants to ensure customers impacted by COVID-19 have the power they need during this crisis. If you have been impacted financially, there may be options to assist you in making your energy payments:
Deferred Payment Plan
If you are unable to pay the full amount prior to the due date, you may enroll in our deferred payment plan to avoid disconnection and pay your remaining balance in monthly installments! Just fill out our simple online form and
our customer care team will contact you to complete your application.
COVID-19 Electricity Relief Program
If you have filed for unemployment with the Texas Workforce Commission, you may also be eligible for the COVID-19 Electricity Relief Program. Eligibility is determined by a third-party administrator – SOLIX.
To apply for relief, please contact Solix at 1-866-454-8387 or apply online at www.txcovid19erp.org.
Please Note: There may be a delay of up to 3-4 weeks from the date of the enrollment with SOLIX before your name appears on the eligibility list of your energy provider. Therefore we strongly recommend setting up a deferred payment plan first, especially if your earliest disconnection date is within the next 5 to 10 days.